GOLFSTIKS POLICY

CANCELLATION AND REFUND POLICY

Cancellation by player

  • A player may cancel booking request at any time before owner accepts the request at no charge.
  • A player may cancel booking request at least 24 hours before scheduled delivery time (Tee time) to receive full refund.
  • Any cancellation within 24 hours before scheduled delivery time will be subject to a cancellation charge of a 1 day rate of the listing price.
  • If a player submits a booking request within 24 hours of expected delivery time and cancels after booking has been accepted by owner, a cancellation charge of a 1 day rate of the listing price will apply. A warning message will be displayed to player during booking process indicating that a 1 day rate of the listing price will charged in case of any cancelation within 24 hours of expected delivery time.
  • Cancellation due to inclement weather conditions. Player will receive full refund.

Cancellation by owner

  • If Owner cancels booking request at any time, player will receive 100% refund
  • Owners may cancel booking request with at least 24 hours before scheduled delivery time with no penalty assessed.
  • If owners cancel booking request with less than 24 hours before expected delivery time, they will incur a penalty of a 1 day rate of the listing price.
  • If owners do not deliver service and fail to send a cancellation notification, they will incur a 100% penalty of total rental cost.

Payment Policy

  • Golfstiks will accept any major credit cards, including American Express, Visa, MasterCard, Discover, and debit cards tied to a checking account.
  • Credit/Debit cards will be charged only after a booking request has been accepted
  • Payments will be held in escrow account until service is delivered before disbursing funds to owner’s bank account.
  • Owner’s payment will be transferred only to registered US bank account.
  • Owners will receive payment 3-5 days after service delivery

DELIVERY AND RETURN POLICY

Delivery

  • Recommended delivery to be done 2-4 hours prior to play time. Default drop-off locations will be the player's hotel or golf course.  However, we suggest that owners and players communicate for pick up and drop off locations
  • Owner should update delivery status online (to "delivered") once golf clubs are dispensed at drop-off location (hotel/golf-course).
  • Owners should tag their bags with contact information before drop-off. We also recommend that players name is tagged on the bag to avoid confusion.

Received confirmation by Player

  • Player has to confirm receipt of the clubs on the website or app (click RECEIVED button). Golfstiks and owner will assume player has received golf clubs as expected at least 1 hours after scheduled Tee time. Golfstiks and owner will assume receipt of clubs and the player will bear full responsibility of the clubs.

Return

  • Upon completion of equipment usage, player is expected to return the equipment to the hotel or golf course.
  • To confirm return, players should click "RETURNED" button on the app/website which will trigger a notification to owner that clubs are ready for pick up.
  • Golfstiks will send a courtesy reminder notification (email and text) to players at 9PM based on the clubs geolocation time zone on the service date.
  • If player fails to send RETURNED notification after 11:59 PM of service date, he/she will be charged additional 1 day of rental listing price until clubs are returned. Only exception is if prior arrangement has been made with owner for extended rental period.

Pick Up By Owner

  • After player has concluded service and golf clubs have been returned to pick up point, Owner should pick up their clubs within 12 hours and update status to "COMPLETE" on the app/website. This is the last action in the process that will trigger payment to owner.
  • If the owner cannot locate his bag at the agreed drop-off location after receiving drop off notification, the owner should contact customer service to open a "bag recovery" ticket.

DAMAGE AND LOSS POLICY

Damaged Clubs

  • If a player damages a rental equipment, he or she should notify the owner about the damaged club and try to resolve the issue amicably.  If the player does not agree with the terms of the owner, the player should contact Golfstiks to open a "damaged club resolution" ticket.
  • If the owner discovers a damaged club during pick-up, he/she should click on "Open Dispute" to open a dispute/resolution ticket.  (Before and after pictures would be instrumental in faster resolution).

Missing/Lost Clubs

  • If a player loses a rental club, he or she should notify the owner of the loss and try to resolve the issue amicably.  If the player does not agree with the terms of the owner, the player should contact Golfstiks to open a "loss resolution" ticket.
  • If an owner discovers a missing club during pick-up, he/she should click on "Open Dispute " to open a dispute/resolution ticket.
  • If an owner cannot find his/her bag at the Return/drop-off location after receiving RETURNED notification, he/she should click on "Open Dispute " to open a dispute/resolution ticket..